Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Knowflows platform ("Service"), operated by [Company Legal Name] ("Company", "we", "us", or "our"), a company registered in Germany at [Company Address].

By creating an account or otherwise accessing the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Description of Service

Knowflows is a SaaS platform that enables users to build, train, and deploy AI-powered chatbots from their own knowledge bases, documents, and workflows. The Service includes features such as knowledge management, analytics, team collaboration, and embeddable chat widgets.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will make reasonable efforts to notify you of significant changes in advance.

2. Eligibility

You must be at least 16 years old (or the minimum digital consent age in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. Account Registration & Responsibilities

To access the Service, you must register for an account using a valid email address. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately at [[email protected]] if you suspect unauthorized access to your account.
• Accept full responsibility for all activities that occur under your account.

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection laws.
• Upload, transmit, or store content that is illegal, harmful, defamatory, obscene, or infringing upon third-party rights.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use automated tools (bots, scrapers, crawlers) to access the Service without our written permission.
• Attempt to gain unauthorized access to other users' accounts or our infrastructure.
• Introduce malware, viruses, or other harmful code into the Service.
• Engage in spam, phishing, or any form of fraudulent communication.
• Interfere with or disrupt the integrity or performance of the Service or its related systems.
• Use the Service to train competing AI models or to reproduce the core functionality of the Service.

We reserve the right to investigate violations and to suspend or terminate accounts engaged in prohibited conduct without prior notice.

5. User-Generated Content

The Service allows you to upload, create, and manage content including documents, text, workflows, and configurations ("User Content"). You retain full ownership of your User Content.

By uploading User Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to process, store, and display your User Content solely to the extent necessary to provide and improve the Service. We do not claim ownership of your User Content and will not use it to train general AI models without your explicit consent.

You represent and warrant that you own or have the necessary rights to the User Content you upload, and that it does not infringe any third-party rights or applicable law.

6. Intellectual Property

The Service, including its design, software, codebase, branding, and all associated intellectual property, is owned exclusively by the Company or its licensors and is protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of any intellectual property to you. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during the term of your subscription.

7. Subscriptions & Billing

Certain features of the Service require a paid subscription. By subscribing, you authorize us (or our payment processor) to charge the applicable fees. Subscription details, pricing, and billing cycles are described on our pricing page.

• Renewal: Subscriptions automatically renew unless cancelled before the renewal date.
• Cancellation: You may cancel at any time. Access continues until the end of the current billing period.
• Refunds: We do not provide refunds for partial billing periods unless required by applicable law.
• Price Changes: We will notify you at least 30 days before increasing your subscription price.

8. Termination

By You: You may close your account at any time by following the instructions in your account settings or by contacting us at [[email protected]].

By Us: We may suspend or terminate your access to the Service at any time, with or without cause, with reasonable notice where practicable. Grounds for termination include, but are not limited to, breach of these Terms, non-payment, or harmful activity.

Upon termination, your right to use the Service ceases immediately. We will retain your data in accordance with our Privacy Policy and applicable law. You may request data export before account closure.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. AI-generated outputs may be inaccurate and should not be relied upon as professional, legal, medical, or financial advice.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow exclusions or limitations of liability, so the above may not apply to you to the full extent.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your User Content, or your violation of these Terms.

12. Third-Party Services

The Service may integrate with or link to third-party services (e.g., authentication providers, payment processors, cloud infrastructure providers). These integrations are governed by the respective third parties' terms and privacy policies. We are not responsible for the practices or content of third-party services.

13. AI-Powered Features

The Service incorporates or may incorporate artificial intelligence and machine learning features. You acknowledge that:

• AI outputs are probabilistic and may contain errors or inaccuracies.
• You are solely responsible for reviewing and verifying AI-generated content before use.
• You must not use AI features for unlawful purposes, including to generate deceptive content.
• We may update or change AI models and capabilities to improve the Service.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in [City, Germany], except where mandatory consumer protection laws in your jurisdiction grant you additional rights.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms, please contact us: